Privacy & Policy
Effective Date: May 19, 2025
Company: Elyora Jewels
Address: Purvi Society Rd, Nr. Varachha Main Road, Hirabaugh, Surat, Gujarat, India
Contact Email: support@elyorajewels.com
1. Introduction
This Privacy Policy (“Policy”) governs the manner in which Elyora Jewels (“Company”, “we”, “us”, or “our”) collects, uses, processes, discloses, stores, protects, and otherwise handles personal information of individuals (“user”, “you”, or “your”) who access, use, or interact with our website, www.elyorajewels.com, its subdomains, mobile applications, or services offered directly or indirectly (collectively, the “Site” or “Services”). We recognize the importance of privacy and are fully committed to maintaining the confidentiality, integrity, and security of your personal data in accordance with applicable data protection laws, including but not limited to the Indian Information Technology Act, 2000, the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the California Consumer Privacy Act (CCPA), and any other applicable legislation in the jurisdictions in which we operate.
2. Scope of Policy
This Policy applies to all personal information that we collect from users in connection with their use of our Services, whether through online browsing, placing orders, creating accounts, contacting customer support, subscribing to newsletters, or any other interactions on or through the Site. By using our Services, you expressly consent to the collection, use, processing, and disclosure of your personal data in accordance with this Policy. If you do not agree with this Policy or any part thereof, you must refrain from using our Services.
3. Types of Information Collected
3.1 Personal Information Provided by You
We collect personally identifiable information that you voluntarily provide to us when registering an account, placing an order, signing up for marketing communications, submitting product reviews, participating in promotions, or otherwise contacting us. This information may include, but is not limited to:
- Full name
- Residential or shipping address
- Billing address and payment details
- Email address
- Phone number
- Account username and password
- Date of birth (if provided)
- Identity verification documents (if required)
- Gift card usage and loyalty information
- Order history, product preferences, and transaction records
3.2 Information Collected Automatically
When you access or use our Site, we automatically collect certain technical and usage-related data, including:
- IP address and device identifiers
- Browser type, version, and language settings
- Operating system and platform details
- Referring website URLs
- Geolocation data (approximate)
- Date, time, and duration of visits
- Pages viewed, time spent per page, and navigation behavior
- Clickstream data and interaction logs
Such data is typically collected via cookies, web beacons, pixels, and similar tracking technologies, which are used to improve functionality, analyze traffic, and personalize content.
3.3 Data from Third Parties
We may receive your personal information from third parties such as:
- Payment processors and financial institutions (e.g., for fraud detection and billing confirmation)
- Shipping and logistics partners (e.g., for delivery tracking)
- Advertising and marketing platforms (e.g., social media interactions)
- Analytics providers (e.g., Google Analytics, Meta Pixel)
- Referrals, affiliates, and brand collaborators
4. Legal Basis for Processing (GDPR Compliance)
Where the GDPR applies, our legal basis for collecting and processing your personal data includes:
- our explicit consent for marketing and newsletter communications
- Performance of a contract, such as processing your orders and fulfilling transactions
- Compliance with legal obligations, including invoicing and tax documentation
- Legitimate interests in operating and improving our Services, provided such interests are not overridden by your rights and interests
- Protection of vital interests, such as preventing fraud, account misuse, and data breaches
5. Use of Personal Information
We use the information we collect for the following purposes:
- To process, confirm, and fulfill product orders placed by you
- To manage your user account and secure your login credentials
- To provide customer support and address inquiries or complaints
- To personalize your shopping experience and suggest relevant products
- To send transactional emails such as invoices, confirmations, and delivery updates
- To send promotional materials, discount offers, newsletters, and product announcements (subject to opt-in preferences)
- To administer loyalty programs, contests, or promotional events
- To detect, investigate, and prevent fraud, unauthorized access, or illegal activity
- To comply with legal, regulatory, or tax obligations
- To analyze usage trends and conduct research for product and service development
6. Data Sharing and Disclosure
We do not sell, rent, lease, or trade your personal information to third parties for profit. However, we may share your personal information with:
- Authorized service providers and subcontractors who assist in operating our business (e.g., hosting providers, payment processors, logistics companies, marketing agencies), under strict confidentiality agreements
- Business partners and affiliates as part of a joint venture or co-marketing campaign, with your consent
- Governmental authorities, regulators, law enforcement, or other third parties when legally required or necessary to protect our legal rights, comply with court orders, or prevent potential harm or criminal activity
- Successor entities in the event of a merger, acquisition, sale of assets, or corporate restructuring, subject to the continuity of this Policy
7. Cookies and Tracking Technologies
Our Site uses cookies, pixel tags, and similar tracking mechanisms to enhance user experience, monitor website traffic, facilitate shopping cart functionality, and serve targeted advertising. Cookies are small text files stored on your device. You can manage or disable cookies via your browser settings; however, disabling certain cookies may affect the functionality of the Site. For further information, please refer to our Cookie Policy.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, including satisfying any legal, regulatory, tax, accounting, or reporting requirements. When data is no longer required, it is securely deleted, anonymized, or archived in accordance with applicable laws and internal policies.
9. International Data Transfers
As a global e-commerce platform, some of your personal data may be processed or stored in jurisdictions outside of your home country. By using our Services, you acknowledge and agree that your personal data may be transferred to and maintained on servers located outside of your jurisdiction, including countries that may not offer the same level of protection as your home country. We take all necessary measures to ensure that such transfers comply with applicable legal frameworks and that appropriate safeguards, such as Standard Contractual Clauses, are in place.
10. Data Security
We implement commercially reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, loss, alteration, or destruction. These include secure socket layer (SSL) encryption, access controls, secure password protocols, and firewall protections. However, despite our efforts, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
11. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights concerning your personal data:
- Right to access – Request a copy of the personal data we hold about you
- Right to rectification – Correct inaccurate or incomplete information
- Right to erasure – Request deletion of your personal data under certain conditions
- Right to restrict processing – Limit how your data is processed
- Right to object – Object to processing based on legitimate interests or direct marketing
- Right to data portability – Obtain a copy of your data in a machine-readable format
- Right to withdraw consent – Withdraw consent for specific processing activities
- Right to lodge a complaint – File a complaint with a supervisory authority if you believe your rights are violated
You may exercise these rights by contacting us at support@elyorajewels.com. We reserve the right to verify your identity prior to fulfilling your request.
12. Children’s Privacy
Our Services are intended for use by individuals aged 16 and above. We do not knowingly collect or solicit personal data from children under the age of 16. If we become aware that personal data from a child has been collected without verified parental consent, we will promptly delete it.
13. Third-Party Links and Services
Our Site may contain links to third-party websites, services, or applications not controlled by us. We are not responsible for the privacy practices or content of such third-party platforms. We encourage you to review the privacy policies of those websites before providing any personal information.
14. Changes to This Policy
We reserve the right to amend or update this Privacy Policy at any time, with or without prior notice, in response to evolving legal, technical, or business developments. The revised version will be posted on this page with an updated “Effective Date”. Continued use of our Services following such updates constitutes acceptance of the revised terms.
15. Contact Information
For questions, concerns, feedback, or to exercise your data rights under this Privacy Policy, please contact:
Elyora Jewels
Purvi Society Rd, Nr. Varachha Main Road
Hirabaugh, Surat, Gujarat, India
Email: support@elyorajewels.com
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